Privacy policy

1. Data controller

The controller is FSM, SIA, registration no. 40103517387, Riga, Latvia. E-mail: [email protected], phone: +371 67 660 441. Full company details: Company details.

2. What data we collect

• Brief data: project type, product (for a demo request), situation, timing, project description and your current website address (if you give it), plus your name, company, e-mail, phone and reply language.
• Short message data: name, e-mail, phone and the message text.
• Request source: the page the form was sent from and the topic or product preselected in the link.
• Technical logs: IP address, browser data and time, needed for security and for finding errors.
• Bot check (Cloudflare Turnstile): browser signals used to tell a person from a bot.

3. Purposes and legal basis

• Replying to your request (brief and short message): legal basis is steps taken at your request before entering into a contract (GDPR Article 6(1)(b)). When you submit a form you see a data-processing notice.
• Website security and protection against abuse: legal basis is legitimate interest.
• Website usage statistics: Cloudflare Web Analytics, without cookies, see Cookies.

4. Processors

• Cloudflare: website hosting (Pages), request handling (Workers), e-mail delivery (Email) and the bot check (Turnstile).
• FDesk: storing and handling the ticket created from your request.

A Telegram notification about a new request is sent to us; it contains only the topic of the request, without personal data.

5. Transfers outside the EU

Cloudflare is our processor; part of the processing may take place outside the European Union / European Economic Area. To protect the data we use EU standard contractual clauses (SCC) and/or the EU–US Data Privacy Framework (DPF).

6. Retention

We keep requests for: up to 3 years.

7. Your rights

You have the right to access your data, correct it, erase it, restrict processing, object to it and receive your data in a portable form. Write to [email protected]; we reply within one month.

8. Complaints

If you believe we process your data incorrectly, you can complain to the Data State Inspectorate (Datu valsts inspekcija): www.dvi.gov.lv.