PRODUCTSFDESK
FDesk
A ticket system on your own domain. AI sorts every e-mail and drafts a reply; a team member checks and sends it.
PROBLEM
The problem.
Customer e-mails pile up in a shared inbox. It is unclear who is answering, how long the customer has waited and what has already been promised, and every reply is written from scratch.
WHO IT IS FOR
Who it is for.
Customer support teams
All tickets in one queue, each with an owner and a deadline.
Online stores
Order and delivery questions do not get lost in the e-mail stream.
Companies moving from Freshdesk
Your existing ticket history can be moved to FDesk.
HOW IT WORKS
How it works.
- 01The e-mail arrives in FDeskCloudflare Email Routing hands the message to FDesk; replies are threaded into the same ticket.
- 02Sender and deadlinesThe message is matched to a contact and a company, and the SLA clocks start.
- 03AI analyses and draftsA fast model sets the language, summary and category; a second model drafts the reply and, if facts are missing, asks the team member.
- 04A team member checksThe team member gets a notification, reads, edits and sends the reply.
- 05Reminders and SLAReminders and automatic actions run from the calendar; missed deadlines are flagged.
FEATURES
What it does.
AI triage
Every e-mail gets a language, a summary and a category.
Draft replies
AI drafts a reply or rewrites your text; a team member sends it.
Autopilot
The reply goes out unless a team member presses Stop in time; one automatic reply only, then a person takes over.
SLA and calendar
Business hours and holidays, deadlines for each priority, a team calendar and reminders.
Telegram bot
Notifications and a full agent in a private chat: new tickets, drafts, confirmations.
MCP server
AI tools can work with tickets and contacts through MCP, with OAuth and defined permissions.
Security
Mandatory two-factor authentication (TOTP); sign-in by password, Google or magic link.
Backups
Enabled by the admin: copies to your own S3 storage, with optional encryption.
Freshdesk import
Converting a Freshdesk export and loading it into FDesk.
SCREENSHOTS
What it looks like.
The screenshots show demo data, including the AI analysis and the draft reply.
DATA AND INTEGRATIONS
Data, integrations and hosting.
Your domain
FDesk is set up on your domain, with DNS managed by Cloudflare.
Data and location
Data is stored and processed in your own Cloudflare account (Workers, D1, R2).
Channels
E-mail and Telegram are available. Website forms work by sending the form as an e-mail to an FDesk mailbox. A public REST API and webhooks are planned.
Invoa (planned)
A connection to Invoa is planned: linking tickets to invoices and payments.
- Telegram
- MCP
- Freshdesk
- Cloudflare
- 17 interface languages
IN USE
Who uses it.
FSM Studio
Enquiries and briefs from this site land in FDesk.
Product support
All support for our products and projects (Speglo, DeskVoice and the studio itself) goes through FDesk. Emails and enquiries from the sites are collected in one place.
FAQ
Questions about the product.
Does the AI reply to customers on its own?
No. AI prepares a draft; a team member checks and sends the reply.
Can we move from Freshdesk?
Yes, FDesk has a Freshdesk import. We confirm scope and terms during the demo.
Where is the data stored?
FDesk runs in your own Cloudflare account (Workers, D1, R2), and data is stored and processed in the Cloudflare cloud. If you switch AI on, message text is sent to the AI provider you choose; AI can be switched off per mailbox, contact or company.
Which AI models are used?
Workers AI, Anthropic, Google (Gemini), OpenAI or OpenRouter, set separately for the fast and the smart model. FDesk also works without AI as a plain ticket system.
Can we connect a website form or an API?
Website forms work by sending the form as an e-mail to an FDesk mailbox. A public REST API and webhooks are planned but not available yet; today the programmatic interface is the MCP server.
How mature is FDesk?
The first phase is built and covered by thousands of automated tests; live verification and final testing are still in progress.
How much does it cost?
We do not publish prices here. Request a demo and we will give a price in a written proposal.
Can I try it?
Yes, request a demo and we will show FDesk using examples of your own tickets.
Request an FDesk demo.
We will show the product using examples of your own tickets. We reply within 24 hours.