FSM PRODUCT · HELPDESK
FDesk
A helpdesk on your own domain. AI sorts every e-mail and drafts a reply; a manager reviews and sends.
Request a demo →Services — AI automation
Practical AI that takes work off your team.
AI in the processes where it saves time: e-mail, calls, documents. A person approves, and data stays in the EU.
We reply within 24 hours
E-MAIL
FDesk sorts
CALLS
DeskVoice answers
DOCUMENTS
Invoa OCR
CRM
Data entry
PERSON
Checks and sends
EU DATA
GDPR
SITUATIONS
When AI is worth introducing.
- 01
The team is drowning in e-mail
Every message has to be sorted and answered by hand.
- 02
Calls go unanswered
Outside office hours or at peak times, clients get no answer.
- 03
Documents are retyped by hand
Invoices, contracts and applications are entered into the system manually.
- 04
Knowledge lives in people's heads
Answers to common questions have to be found by asking colleagues.
WHAT WE BUILD
Where AI pays off.
- 01
E-mail triage and draft replies
As in FDesk: AI sorts the message and drafts a reply, and a manager checks it.
- 02
Call answering
As in DeskVoice: AI answers, advises and hands the call to a person.
- 03
Document and invoice recognition
As in Invoa OCR: data from the document reaches the system without retyping.
- 04
Assistants built on company knowledge
Answers from your documents, not from the internet.
- 05
Data extraction into CRM
Information from e-mails and documents lands in the record automatically.
- 06
Integrations with existing systems
AI works inside your tools, not next to them.
HOW WE WORK
Four principles.
- 01
One process first
We start with one process, not with "AI for everything".
- 02
We measure the result
Before and after: time, errors, response speed.
- 03
A person approves
People make the important decisions; AI prepares them.
- 04
Data stays in the EU
Data is processed in the EU, with GDPR requirements built in from the start.
WHERE AI DOES NOT HELP
Honest about the limits.
- 01
A process nobody can describe
If it is unclear how the work should be done, AI will not fix that.
- 02
Messy data
If the information is chaotic, it has to be put in order first.
- 03
Decisions without a person
Where a mistake is costly, a person must approve.
INTEGRATIONS AND STACK
Models and integrations.
We are not tied to one supplier. We choose the model for the task: by quality, price, speed and where the data has to stay. Where needed, we use models that process data in the EU.
HOW WE WORK
From the first call to maintenance.
- 01DiscoveryA 30–45 minute call about your process and goal.
- 02ProposalScope, timeline and cost in writing.
- 03PrototypeA clickable design you approve before any code.
- 04DevelopmentA demo every two weeks, a test environment from day one.
- 05Launch and maintenanceCode, domain and data stay yours.
SMALL TASKS
A small task is real work too.
A single automation, such as e-mail triage or document recognition: we take it like any project.
OUR PRODUCTS
Our products are the proof.
FSM PRODUCT · AI CALLS
DeskVoice
An AI receptionist that answers calls, advises customers from your knowledge base and hands over to a person when needed. Data stays in the EU.
Request a demo →FSM PRODUCT · E-INVOICING
Invoa
Invoices, UBL e-invoices and accounting in one place: Invoa works directly on top of Maximus.
Request a demo →FAQ
AI automation questions.
Is my data safe?
Data is processed in the EU in line with GDPR.
How are costs set without a price list?
Cost depends on the process and its scope. We state it in a written proposal after a short call.
Which models do you use?
We are not tied to one supplier. We choose the model for the task: by quality, price, speed and where the data has to stay. Where needed, we use models that process data in the EU.
Can AI make mistakes?
Yes, which is why a person checks the important actions.
What happens after launch?
We maintain the system, measure the result and adjust the process.
