PRODUCTSDESKVOICE
DeskVoice
An AI receptionist that picks up calls, answers questions and hands the call to a person when needed. Your data stays in the EU.
PROBLEM
The problem.
A missed call is a lost enquiry. The team is busy, calls also come outside office hours, and the same simple questions are answered again and again.
WHO IT IS FOR
Who it is for.
Service businesses
Questions and requests by phone in one flow.
Teams without a front desk
Calls are answered outside working hours too.
Multilingual businesses
Latvian, English and other EU languages.
HOW IT WORKS
How it works.
- 01The call arrivesDeskVoice answers with your company greeting.
- 02Answer from the knowledge baseThe assistant answers frequently asked questions.
- 03ConnectionsIt recognises the caller in your CRM, sends SMS and calls your systems through REST API or MCP.
- 04Hand-off to a personA complex call is transferred to a colleague with a summary of the conversation.
FEATURES
What it does.
Call answering
Every call is answered, after hours too.
Knowledge base
Answers based on your documents and rules.
SMS and API tools
Text messages and calls to your systems during the conversation.
CRM and ticketing
Data goes to your CRM or ticketing system.
Transcripts
Text and summary of every conversation.
Escalation
The call is transferred when the assistant cannot help.
DATA AND INTEGRATIONS
Data, integrations and hosting.
Data in the European Union
Conversation data stays in the EU, in line with GDPR.
Integrations
Freshdesk, CRM, SMS and your systems through API or MCP.
Control
Transcripts and hand-off to a person on every call.
- Freshdesk
- CRM
- SMS
- Transcripts
IN USE
Who uses it.
FSM Studio
Our own phone line runs on DeskVoice. Call and listen.
Client
An online optics store in Scandinavia: an AI manager advises customers.
FAQ
Questions about the product.
Where is the data stored?
Data stays in the European Union; details on GDPR are on deskvoice.eu.
What can it connect to?
Freshdesk, CRM caller lookup through an API, transfer to a person, SMS, any REST API or MCP tools, and a knowledge base.
How much does it cost?
We do not publish prices here; they are on the product site deskvoice.eu.
Can I hear a demo?
Yes, request a demo and listen to a call run on your own business scenario.
Request a DeskVoice demo.
We will show the product using your own calls. We reply within 24 hours.